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When will my request arrive? ibericadeiluminacion.com?
All order made a working day, before 5:00 p.m., it is sent that same day through the transport company and will receive it in 24h-48h working as a function of the destination.
When will the sending of my order be made?
Orders before 5:00 p.m. and whose payment is confirmed, are sent that same day.
Before any doubt or problem, how can I solve it?
Faced with any problem or doubt that arises, you can contact us at the email indicated in the section "Contact" at the time exposed.
Are you sure to buy on our website?
In our store we are extremely rigorous to ensure the information security of our customers. We do not store the payment information on our website, since credit card payments are made through the bank's secure servers, therefore we only receive the confirmation of the payment. We never share your information with third parties.
How to pay an order?
On the web we offer you the possibility of making the payment through Credit card or bank transfer, so you can choose the one that suits you.
Is it safe to pay with a credit card?
The payment system via Visa / MasterCard credit card is the most recommended payment method, since at the same time you make the payment, the bank notifies us and confirms the reception of it.
The payment is made on completely secure bank servers. In this way, the security and privacy of the transaction are guaranteed by the powerful security systems of the Bank. These have the latest technology to ensure that the payment is completely safe. It is important to know that when the payment is made on bank servers and not from our store, we can not see, nor do we have access to your credit card data. Simply the bank informs us with a message if the transaction has been successfully performed or not, and the amount of it. Your privacy is guaranteed.
Bank servers use SSL technology, so all data that introduces from your credit card will be encrypted (so that no one can intercept them or interpret them, except the bank).
** Credit cards They need to be cards with CES authentication. For more information please contact your bank. The easiest way to place your order, greater payment of payment and speed without any additional cost.
What period of time do I have to return a product?
From the moment you receive a product it has a period of 15 days To contact us in case you want to return it. Only returns are accepted in which both The product as the original packaging are in perfect condition and that they have been processed following the guidelines indicated in the "After-sales service".
If a product is defective, it can be changed within the warranty period.
How can I proceed to cancel my order?
If your order has not yet been sent and you want to cancel it, you must contact our customer service to the indicated phone, within our schedule and will proceed to cancel.
I have received an incomplete or erroneous order. What should I do?
If you receive your order and miss a product or it is not the product you requested, send us an email to customer service to correct the error as soon as possible.
Have I processed a return who assumes the expenses?
If the return of a product is because it is not of your liking, you have been wrong at the time of placing the order or that you do not know how to operate the shipping costs will be assumed by you.
If the reason for the return is because the product presents some type of defect, whether visual or operating expenses will be assumed by us.
I urgently need to process a refund, to speed up the process I can send it by messaging?
No, because for greater control in returns management, those that are processed as indicated in the "After-sales service".
How much are the shipping costs?
Shipping costs depend on several reasons: depending on the weight, volume, destination and shipping mode. All that information can be found in "Shipping methods".
I have received a hit, damaged, ... How do I proceed?
Immediately and before 24 hours after receipt of the package, it has to contact the transport company that has served the merchandise and then inform our service "Customer Support"If the package receive it, present visible opening and / or deterioration brands, reset it and use the delivery receipt of the transport company to indicate through detailed, dated and signed manuscript mention, the anomalies Constatted. The package will be automatically sent to our after-sales service.
What delivery time does my order have?
All purchases made before 18h and whose payment is confirmed, will be sent that same day and will be delivered in a 24-hour service, except Canarias, Ceuta and Melilla that can vary 48h.
Can we send shipments to your country?
We do "Shipping"To all of Spain without weight limit. For shipments to another country or orders of greater weight, contact our service"Customer Support"And we will gladly offer you the best economic solution.
Can I change the sending address of my order?
Yes. Just send an email to customer service and always before 5pm (for shipments that same day). If the order has already been sent you will also be able to contact the transport company directly, in this case reexpedition expenses (if any) will be assumed by you.