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Frequently asked questions

Here you will find answers to our customers' most frequently asked questions. If you cannot find what you are looking for, please do not hesitate to contact us.

All orders placed on a business day before 5 p.m. will be shipped that same day via the transport company and will be delivered within 24-48 business hours, depending on the destination.

Yes, we guarantee the security of your data. Payments are made through the bank's secure servers. We only receive confirmation of payment and never store your card information.

You have 15 calendar days from receipt of the product to request a return, provided that the item and its packaging are in perfect condition.

You can pay by Visa/MasterCard credit card or by bank transfer.

They depend on the weight, volume, destination, and shipping method. Complete information is available in the “Shipping Methods” section.