Terms and Conditions

Return of goods

Our policy, in compliance with current regulations, is to grant you the right to return any item purchased in our store within 15 calendar days from the date of receipt.

The product must be returned in the same conditions in which it was purchased, including the original packaging. We will not exchange or credit any product manipulated by the customer, misuse, breakage, etc. in this case will lose all warranty.

If the product is in good condition, but the box, plastic or packaging in which it is included is in poor condition, the return will not be accepted.

Both the collection of the product and its corresponding return will be managed by our store through our courier service. Depending on the type of return, the shipping or collection costs will be paid by the customer.

Order cancellation

To cancel an order you must send an email to the address indicated in the “Contact” section indicating the order number. If the cancellation of the order arrives before the shipment of the goods, the customer will not be charged. In the case of a cancellation after the order has been shipped, the customer will have to pay the shipping costs as well as the cost of returning the order.

If the order has been paid for, a credit invoice will be generated, the amount of which will be offset against the customer's future purchases.

Warranty policy

The guarantees that our store offers to the purchaser of its products are set forth herein:

If at the time of receipt of the goods by the carrier you notice any missing goods or damage to the packaging, you must indicate this on the delivery note that the carrier will give you and inform our store immediately and in writing to the Customer Service after-sales service, at the email indicated. The loss or deterioration of the merchandise during transport will not be the responsibility of the store, but of the transport agency itself. This incident will be covered by the transport insurance.

Any claim related to transportation and after 72 hours of receipt will be rejected.

The warranty period begins on the date of invoice and/or delivery note. This warranty period is based on years. This warranty does not cover labor costs incurred in assembling and disassembling the products.

Subject to the stipulations set forth in the Warranty Conditions and established hereunder, the Purchaser receives the warranty for a period of 2 years, except for all products with plastic heat sink, to which a warranty of 1 year shall apply, will always be applicable from the date of purchase detailed in the sales invoice and / or delivery note and only covers the cost of repair or replacement of the product, excluding all costs of transport, under the rules of law 23/2003 of 10 July, guarantees in the sale of consumer goods, which provides the consumer with different options.

The store is not responsible for damage caused by unprofessional installation, products modified or manipulated by the Customer or any other person not authorized by the manufacturer, improper use, tampering and/or short circuits, apparent signs of improper treatment. The product to be repaired or replaced must always correspond to the one sent by the store and attached to the delivery note and/or invoice.

The warranty does not cover damage caused by external factors such as power surges or dips, abnormal use of the product, fire, water, electrical storms, accidental drops or improper use by individuals or companies not authorized by us. The warranty does not cover wear and tear or improper use of hours, or failures caused by improper installation or improper handling and storage. Failure due to wear and tear, misuse and negligence before or during use. The warranty does not cover claims for natural loss of brightness or degradation of brightness.

Likewise, we reserve the right to study each returned product by independent specialists, being the warranty exempted in case it is demonstrated by the competent authorities that the breakage has been caused by the customer or user, as well as the partial breakage of the product to force the use of the warranty for the return or refund of the product. If so, the costs of proving fault shall be borne by the customer. All the aspects of this guarantee not collected in this Law 23/2003, will be of application the regime contained in the Law 7/1996, of 15 of January, of Arrangement of the Retail Trade.

The store is not obliged to compensate the user or third parties for the consequences of the use of the product, whether direct or indirect damage, accidents suffered by persons, damage to property outside the product, loss of profit or loss of profit. Our store will not be liable under any circumstances for any faults or defects that may have the products provided. The store is not responsible for possible typographical errors or content errors in the characteristics of the products that may occur occasionally, and like the prices, these characteristics are subject to change without notice. Likewise, the photographs of the products are not binding but indicative.

If there is a need for repair of any product in our store, you can manage the repairs directly, directly processing the repair and shipment. To do this, contact the after-sales service and request instructions and authorization from After-sales, in the email indicated in “Contact”.

It is important that returns to technical support are perfectly packed and protected, without stickers or labels on the original packaging of the products. In the event that the product arrives at our facilities with damage attributable to poor packaging or protection, the repair may not be covered by the warranty. For this you must use the original packaging and protections. If you do not have it, use a sturdy box of sufficient size to allow the equipment to be inserted loosely, and underneath, on top and around it, place enough protective material (bubble wrap or paper or foam balls, etc.) to prevent the equipment from moving inside the box. Do not forget to indicate on the shipping label the invoice number provided by the store. In case of replacement, the replaced product may not necessarily be the same as the previous one, but in any case an improved version or model, since LED products are subject to continuous improvement in their performance.

Special conditions:

The warranty period is based on a maximum operation of 4,380 hours/year at an ambient temperature of 25 ºC and with 10 mm of space around the body of the LED Products, depending on the power of the product.

This warranty only covers products applied in the uses for which they were intended or “normal use” defined as follows:

The operating conditions are in accordance with the information on the Products and their packaging.

The ambient temperature must never exceed the operating temperature range of -20 ºC to +30 ºC.

The relative humidity in the installation must never exceed 90% RH and must never exceed the IP rating of the Product if applicable.

The products must operate in an open luminaire (and in an enclosed luminaire for LED Tube), with a minimum of 10 mm clearance around the body of the Products.

The electrical installation in which the Product operates must not be subject to voltage fluctuations within a range exceeding 230 V +/- 10%.